What this policy covers
This Privacy Policy applies to information collected through the Fresh Start Residential Cleaning LLC website, quote requests, direct calls or emails, and any text-message program Fresh Start may offer.
Fresh Start uses the information you provide to answer questions, prepare estimates, schedule service, manage client communication, and operate the business responsibly.
Information we may collect
- Contact details such as your name, phone number, email address, and preferred way to reach you
- Home and service details you choose to share, including size, bathrooms, bedrooms, pets, timing, and cleaning priorities
- Communication records when you call, email, submit a form, or text Fresh Start
- Basic website and device information collected through hosting, analytics, or form-delivery tools
How we use your information
- Respond to inquiries and provide estimates
- Schedule, confirm, update, or support service appointments
- Send service-related notices such as reminders, availability updates, and follow-up communication
- Maintain records, improve site performance, and protect the business from spam, abuse, or fraud
Sharing and disclosure
Fresh Start does not sell personal information. Information may be shared with trusted service providers only when needed to operate the website, process forms, deliver communications, or support the business.
Fresh Start may also disclose information when reasonably necessary to comply with law, protect safety, enforce site terms, or respond to legal process.
Mobile information and SMS opt-in consent are not sold, rented, shared, or transferred to third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with third parties, except for aggregators and providers needed to deliver text-message services.
Text-message privacy
If you choose to opt into text messages, Fresh Start Residential Cleaning LLC may use SMS for estimate follow-up, appointment scheduling, confirmations, reminders, rescheduling notices, service updates, and follow-up communications. Marketing and promotional messages may include special offers, discounts, seasonal reminders, service announcements, and other promotional updates only if you separately consent to receive them.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help.
Consent to receive text messages is not a condition of purchase, and text-message opt-in records are kept as part of Fresh Start communication records.
Your choices
- You can ask Fresh Start to update or correct the contact information you have provided
- You can stop email or text communication by using the unsubscribe or opt-out method offered or by contacting Fresh Start directly
- You can choose not to provide optional information, although that may limit Fresh Start’s ability to quote or schedule service accurately
Contact Fresh Start
Questions about this policy can be sent to [email protected] or by calling 517-915-6238.
Fresh Start Residential Cleaning LLC serves Livingston County, Michigan from Howell, Michigan.