Frequently Asked Questions

Straight answers before you book.

These are the questions most homeowners ask before starting recurring service, scheduling a deep clean, or planning a rush turnover.

How often can I schedule recurring cleaning?

Fresh Start offers weekly, bi-weekly, and monthly recurring service. Weekly and bi-weekly visits share the same rate. Monthly runs higher because more labor is needed each visit.

Should I start with a deep clean before recurring service?

Usually, yes. A deep clean creates the right baseline for maintenance visits, especially after a busy season, a move, a long gap in service, or a stretch of deferred cleaning.

Do you offer partial cleans or only certain rooms?

Recurring service is priced by home size, with a minimum per visit of $165 for Standard Clean and $195 for Signature Clean. You can leave a room out for $15 off the visit, or add one for $40, as long as the visit stays above the minimum. Bathrooms-only visits are $100 plus $40 per bathroom.

What if my counters, floors, or desks are cluttered?

Fresh Start cleans cleared, flat surfaces. If a desk, counter, or floor area is blocked by paperwork, electronics, cords, clothing, or similar belongings, the team will clean the open area around it but will not move items to clean underneath.

Are windows included in recurring service?

Bathroom mirrors are part of the standard clean, and glass entry or sliding doors are spot-cleaned on the inside. Full interior or exterior window washing is not included in recurring service and is quoted separately.

Do you bring your own equipment and supplies?

Yes. Fresh Start is built around professional equipment, including SEBO vacuums, HEPA-focused processes, and the supplies needed to complete the visit thoroughly.

Does baking soda get rid of urine smell?

No. Baking soda neutralizes acidic odors, but urine smell is ammonia, which is a base. Adding baking soda raises the pH of a urine spot and releases more ammonia into the air.

Why does my bathroom still smell like urine after cleaning?

The smell usually lives in the grout and caulk around the toilet base, the bolt caps, and the wall behind the toilet, not in the bowl. Grout is porous, so urine soaks in where surface cleaning cannot reach.

How is urine odor actually removed?

Find where it spread, keep the area acidic so the ammonia stays put, rinse and extract the urine, then use an enzyme cleaner on porous spots once the rinse is gone. Fragrance only covers it. If urine reached the subfloor or carpet pad, replacing or sealing it may be the only fix.

Can you handle rush move-out appointments?

Yes. Rush move-in and move-out scheduling is available when the home is vacant and timing is tight. The team prioritizes reliability and fast turnaround for these jobs.

What areas do you serve?

Fresh Start currently serves Howell, Brighton, Hartland, Fowlerville, Pinckney, Novi, Farmington, Fenton, and nearby communities.

How does pricing work?

Recurring Signature Clean visits are priced as flat-rate size brackets with bi-weekly as the baseline. Weekly visits run lower, monthly visits run higher, and homes with heavy pet hair, unusual clutter, or deferred buildup may need custom pricing or an initial deep clean before recurring service begins.

What happens if I am not satisfied?

If something is off, Fresh Start works to make it right. There are no long-term contracts to hide behind, and there has never been a need to fall back on itemized fine print to resolve a concern.

Still have a question?

If your home has unique needs, the fastest route is still a call, text, or intake form. Fresh Start can help you choose the right level of care before anything gets scheduled.

Talk to Fresh Start